SHIPPINGS & RETURNS

Shipping Policy

We may take up to 5 working days to dispatch, aiming for delivery between 1-5 business days following dispatch.

We use reputable carriers Royal Mail, MyHermes and UPS for goods sold on our site, aiming to take great care of your purchase in transit, whilst promoting safe delivery and excellent, quality service.

 

Currently we offer the following delivery options:-

For Bundles: Flat rate of £5.90, shipped by Royal Mail 2nd Class Parcel Delivery.

For Cases: Free delivery on all cases, shipped by UPS on a 1-2 Day Signed for Service.

Return & Exchange Policy

If you change your mind you may return your purchase for a full refund. Our return policy for unwanted, unused goods lasts 14 days from the date of delivery of your item. Please contact us directly the messaging option on our website, this can be found on the ‘Contact’ page on our website. You have 14 days within which to return your purchase to us, after informing us of your intention to return the item(s). The returned goods must be in “as sold” condition with all accessories and packaging present. You are responsible for the cost and risk of loss or damage when returning the goods, so take out enough postal insurance to cover their value.

 

Return postage is non-refundable for all returns, except where the product is faulty. A refund will be issued upon item inspection to the PayPal account or to the Debit/Credit card that was used at checkout. A refund will only be issued if your item is faulty or it has not been used.

 

If there is a fault with the product that you have bought from us, you may return the goods for a replacement or a full refund. You must report the fault to us within 14 days of receipt. You will then have a further 14 days to return the faulty goods. If the faulty goods are not reported within 14 days, then we are unable to accept a return for refund or replacement. Proof of postage/delivery is required in all circumstances in relation to returned item disputes. Please contact us directly the messaging option on our website, this can be found on the ‘Contact’ page on our website. Or address all correspondence or queries to info@plumideas.co.uk.

CONTACT US

OUR STORE LOCATIONS

Wendover Store:

28 High St,

Wendover,

Aylesbury

HP22 6EA

 

Abbots Langley Store:

57 High St,

Abbots Langley

Watford

WD5 0AE

Save on delivery charges by purchasing from one of our store locations.

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